Dispatch & Delivery

DISPATCH INFORMATION

Do You Keep Stock?

Please be advised that T.O.M. is not a stockist, we don’t hold stock of items for immediate dispatch. T.O.M. is working with biggest merchandise companies from all over the world. Imported items can have a slightly longer estimated dispatch (lead time) though we will always do what we can to get your items to you as quickly as possible.

Dispatch Time

Dispatch time is around 6 to 10 business days. We do our best to keep in contact with all our suppliers and as soon as we are aware of any delay in receiving your order we will give you an update via the email address you provided of an expected delivery date.

DELIVERY TIMES – WE SHIP WORLDWIDE!

Delivery Times to U.K.

We use Royal Mail for standard deliveries in UK. Every order we fulfill will be sent 1st Class Delivery. 1st Class Recorded Delivery option is also available. Usually takes 1 to 4 business days to get delivered.

Delivery Times to U.S. and Canada.

Standard deliveries to U.S. and Canada will be posted with USPS (full trackable). We based in London, UK but we have quick delivery times to U.S. Each package prepared in London and ship (overnight FedEx) to our fulfilment office in Philadelphia, PA. Once USPS accepts your package you will be able full track your delivery. usually it takes 4-10 business days.

We also have FedEx next day delivery option to U.S.

Large Overseas Orders and Customs

If you place a large order >£100 and your delivery is an overseas delivery then your shipping may be recalculated prior to shipping and any excess postage charges due at this point will need to be paid before we can dispatch your order to you.

Orders are marked with a goods value appropriate to the parcel contents and any customs, tax or import duties are the responsibility of the recipient.

Delivery Times to Europe!

All orders goes to European Union and other countries in Europe will be shipped with Royal Mail Airmail Service. Airmail is non-trackable but gets there in time. Usually takes 4-15 business days to get there depends to the destination country.

Countries like Italy, Spain, Portugal, Greece and East European countries takes longer. Because of the problems in their local postal networks.

We also have expedited DHL and FedEx delivery option to those countries.

Delivery Times to Rest of the World!

We use Royal Mail Airmail service for deliveries to Rest of the World. Airmail is non-trackable but gets there in time. Usually takes 10-25 business days to get there depends to the destination country.

Countries like Australia and New Zealand takes longer.

We also have expedited DHL and FedEx delivery option to those countries.

Any unanswered questions? Contact Us